Monitoring & Support as a Service

Support as a Service

Sela Offers a pack of services that provide comprehensive support solutions. These services are in the form of technical support and customer support. Sela's team of experts that provides support as a service are helping companies to gain a strategic and competitive advantage in both business and with their customers.

 

Basic Support

24/7 Availability: Cloud NOC support operates around the clock, ensuring continuous incident response, regardless of location nor the time or day. This ensures SLA attention to any issues that may arise. Incident Triaged by customer from the Customer Portal: Once an alert is received, the NOC team starts the incident triage process. They assess the severity of the incident and its potential impact on the client's business operations. Initial Troubleshooting: The Cloud NOC team will perform initial troubleshooting to identify the root cause of the issue. This may include reviewing logs, running diagnostics, and checking for common problems. Incident Escalation: In the event of more complex or severe issues, the NOC team will escalate the incident to the appropriate technical experts or teams within the organization or Cloud Vendor. This escalation process ensures that the right people with the necessary skills address the problem. Incident Resolution: The primary goal is to restore normal operation as quickly as possible. The NOC team will follow documented procedures to resolve the incident, applying fixes and changes as necessary. Their actions are aimed at minimizing downtime and minimizing the impact on the client's business.Read More

 

Standard Support

Standard Support - Our standard support package builds on the free 24/7 basic support we already provide. You'll get access to Microsoft Premier Support, which gives you faster response times and more in-depth technical expertise for complex issues. Our Sela CSAM (Customer Success Account Manager) will act as your single point of contact for all your support needs, and we'll provide you with monthly reports that include service and consumption reports. With this package, you can rest assured that any technical issues will be handled quickly and efficiently, so you can focus on your business.Read More

 

Advanced Support

Our advanced support package includes all the features of our standard package, but takes things a step further. We'll provide proactive monitoring and management of your systems, meaning that we'll connect to your monitoring system and alert you to any errors or problems as they arise. You'll also benefit from customized reporting and analytics to help you better understand how your systems are performing, and identify areas for improvement. With this package, you'll have peace of mind knowing that your systems are being monitored 24/7, and that any issues will be handled quickly and efficiently.Read More

 

Premium Support

Our premium support package includes all the features of our advanced package, as well as some additional benefits. You'll have access to a dedicated account manager who will work closely with you to understand your specific needs, and ensure that you're getting the most out of your IT investments. We'll provide you with regular reviews and strategic planning sessions to help you align your technology with your business goals. Additionally, you'll have the ability to open Sev A tickets directly to Premier with our 1700 number, and we'll monitor your system health and performance 24/7 with our Cookbook service. This means that we'll not only alert you to any issues, but we'll also fix them as they arise. Finally, you'll have access to training and education resources to help you stay up-to-date on the latest technologies and best practices.Read More

 

Support Packages

We believe that our support packages provide a comprehensive range of services to help you get the most out of your IT investments. Whether you're looking for basic support or a more advanced level of service, we have a package that can meet your needs. Our experienced team of experts will be on hand to provide you with the support you need, so you can focus on running your business.

*Packages rates are in US Dollars and applicable to Israel and are subject to VAT where applicable
For India & US rates please reach out
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Dec 2023

Monitoring as a Service

offer a framework that facilitates the deployment of monitoring functionalities for various cloud services and applications. Use MaaS online state monitoring to track applications, networks, systems, instances or any element that may be deployable within the cloud.

 

Monitor cloud infrastructure

Datadog is a tool that allows you to monitor cloud infrastructure, Windows and Linux hosts, system processes, serverless functions, and cloud-based applications. It can be used to visualize data, explore metrics, manage logs, and perform various other tasks.